Call-center

The function of the Call-center is to process a large number of phone calls providing automation of customer service procedures. To do this, a company may either choose to establish its own call-center (to procure equipment, allocate appropriate premises, employ and train personnel, etc.) or to engage a call-center at another company (outsourcing).

MTU-Inform offers customers to use the Company's Telephone Center in their interest - the Logic Line Center service. Professional employees (operators) will process incoming and outgoing calls in your name according to strictly defined procedures, and logging of all contacts is a must. In your interest operators sell goods and services, support advertising and marketing actions, service hot-lines, act as secretaries, consultants and do many other things.
MTU-Inform provides customers with all necessary technical resources: a multiple channel number, connecting lines, automated workplaces for operators.
Capabilities of the MTU-Inform telephone center are not limited by processing of incoming and making outgoing calls. The company is ready to implement call processing scenarios of any complexity: using automated information services, distributed call forwarding between operators and customer's employees, etc. Complexity of the call processing scenario is defined by the customer's operations peculiarities and tasks.

Call-center features the following advantages:

• reduction of costs of the business-processes. Customer's personnel is concentrated on its principal functions;
  
• increase of the call processing efficiency and the number of successful client calls;
  
• customer tailored call processing scenario for every customer;
  
• better customer service for clients who contact the customer's office, including use of the customer's databases when answering clients;
  
• provision of statistics necessary to calculate the call processing and personnel efficiency, availability of service (line duration, per cent of hung up clients, etc.).

Contact MTU-Inform, and you will be advised on the usage of the call-center and its configuring according to your demands: phone number (7-095) 105-05-55, www.logicline.ru.